Terms & Conditions for PetsLand


Last Updated: September 29, 2025

Please read these Terms and Conditions ("Terms") carefully before using the https://thepetsland.in/ website (the "Service") operated by the PetsLand. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.

1. General

By accessing our site, placing an order, or booking a service, you agree to be bound by these Terms and Conditions.

2. Products and Services

  1. Product Information: We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible.
  2. Services: Services such as Grooming, Boarding, Daycare, and Veterinary care have specific requirements. You must provide accurate health and behavioral information about your pet when booking. We reserve the right to refuse service to any pet that poses a risk to our staff or other animals.
  3. Availability: All products and services are subject to availability.

3. Pricing and Payment

  1. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  2. We accept various forms of payment, including credit/debit cards and other digital payment methods, through our secure payment gateway.
  3. Payment must be made in full before the dispatch of products or at the time of service.

4. Shipping and Delivery

  1. We will make every effort to deliver your order within the estimated timeframe. However, delays are occasionally inevitable due to unforeseen factors.
  2. Shipping costs will be calculated at checkout and are dependent on the delivery location and order size.

5. Cancellations, Returns, and Refunds

  1. Products: You may be eligible for a return or refund based on our Return Policy, which will be available on the Site. Generally, returns are accepted for unopened products within a specified period.
  2. Services: For service appointments (Grooming, Boarding, etc.), a cancellation fee may apply if you do not provide sufficient notice. Please refer to the specific cancellation policy for each service at the time of booking.

6. User Accounts

  1. You may be required to create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account and password.
  2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

7. Intellectual Property

All content published and made available on our Site, including text, logos, images, and graphics, is the property of PetsLand and is protected by copyright laws.

8. Limitation of Liability

PetsLand will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the service or products purchased from the site.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, and the jurisdiction of the courts in Pune, Maharashtra.

10. Changes to Terms

We reserve the right to update or change our Terms & Conditions at any time. We will notify you of any changes by posting the new Terms & Conditions on this page.

11. Contact Us

For any questions about these Terms, please contact us:

  1. Email: thepetslandstore@gmail.com
  2. Phone: +91 9921244161